111x FAQ — Common Questions Answered for Pakistan Players

Yes, completely free. Creating a 111x account costs nothing at all. You only spend PKR when you choose to make a deposit. There are no registration fees, account maintenance fees, or monthly charges for holding an account on 111x.

You must be 18 years old or older to create a 111x account. This is a strict requirement with no exceptions. 111x verifies player ages and any account found to belong to someone under 18 will be closed immediately, with all funds forfeited. Please do not attempt to register if you are below 18.

No. Each person may hold only one active 111x account. Duplicate accounts violate our terms and conditions. If our system detects multiple accounts linked to the same person, all associated accounts are permanently closed and all balances — including any pending withdrawals — are voided. If you believe you accidentally created a duplicate, contact support immediately before we detect it ourselves.

On the login page, click the "Forgot password" link. Enter your registered email address and a password reset link will be sent to your inbox within a few minutes. Click the link, set your new password, and log in. If you no longer have access to your registered email, contact our support team at support@111x.wine with your registered Pakistani mobile number. We will verify your identity and help you regain access.

Yes. Full KYC identity verification is required before your first withdrawal. You will need to submit a clear photo or scan of your CNIC (front and back). Verification is reviewed by our team and typically completes within 15 minutes to 4 hours. We recommend completing KYC shortly after registration so there are no delays when you want to cash out your winnings. You can play and deposit without completing KYC, but withdrawals require a verified account.

Email support@111x.wine with the subject line "Account Closure Request" from your registered email address. Our team will confirm the closure and process a refund of any verified PKR balance to your registered payment method. If you are closing your account due to gambling-related concerns, we recommend using our self-exclusion tool instead, which provides stronger protection against re-registration.

The minimum deposit on 111x is Rs 200 PKR. This applies to all supported payment methods including Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and Visa/Mastercard bank cards. There is no requirement to deposit a large amount to access the full platform — Rs 200 opens up all games and betting markets.

111x accepts deposits via: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT (all major Pakistani banks), and Visa/Mastercard debit and credit cards issued by Pakistani banks. All deposits are processed in PKR with no currency conversion charges. 111x does not charge a fee for deposits — any transaction charge from your bank or mobile wallet provider is separate from 111x.

Easypaisa and JazzCash deposits are reflected in your 111x balance almost instantly — typically within 30 seconds of the transaction completing. Bank IBFT transfers can take between 5 minutes and 2 hours depending on your bank. If your deposit has not appeared after 2 hours, contact support at support@111x.wine with your transaction ID and our team will resolve it immediately.

First, wait 10 minutes as occasional network delays do occur. If it still has not appeared, email support@111x.wine with your Easypaisa transaction ID, the amount, time of transfer, and your 111x mobile number or email. Our payments team is available 24/7 and typically resolves missing deposit queries within 30 minutes. Keep your Easypaisa transaction receipt screenshot — it speeds up the process significantly.

111x does not charge any fee on deposits. The full amount you transfer arrives in your 111x balance. Any service fee shown during the deposit process is charged by your payment provider (Easypaisa, your bank, etc.) and is entirely separate from 111x. We have no control over and cannot refund third-party payment provider fees.

For verified 111x accounts, most Easypaisa and JazzCash withdrawals complete within 8 minutes of approval. NayaPay and SadaPay withdrawals typically take 10–20 minutes. Bank IBFT withdrawals can take 1–4 hours depending on your bank's processing times. All withdrawal requests are reviewed 24 hours a day, 7 days a week — there is no waiting until business hours.

The minimum withdrawal from a 111x account is Rs 500 PKR. This applies to all withdrawal methods. If your balance is below this amount, you will need to play and build your balance to Rs 500 or above before submitting a withdrawal request.

Log into your 111x account and navigate to the Withdrawal section in your account dashboard. Select your preferred payment method (Easypaisa, JazzCash, bank IBFT, etc.), enter the amount you wish to withdraw, and confirm. The request is reviewed by our payments team and processed according to the timelines described above. Note: your account must be fully KYC-verified before your first withdrawal is processed.

If your withdrawal has exceeded the standard processing time, first check whether your KYC verification is fully completed — unverified accounts cause withdrawal holds. If KYC is complete, contact support at support@111x.wine with your withdrawal reference number and amount. Our payments team investigates all delayed withdrawal reports within 1 hour and resolves most within the same working period.

Common reasons for withdrawal rejection on 111x include: incomplete KYC verification, active wagering requirements from bonuses not yet met, attempting to withdraw to a payment method not registered in your name, a balance below the Rs 500 minimum, or a compliance hold on your account. You will receive an email explaining the specific reason. Contact support if the reason is unclear and we will walk you through the steps to resolve it.

Navigate to the Cricket Betting section after logging in. You will see a list of upcoming and live matches — PSL fixtures, Pakistan international games, and major tournaments worldwide. Click on any match to see available markets: match winner, top batsman, top bowler, total runs, first wicket, live ball-by-ball markets, and more. Select your market, enter your PKR stake, check your potential return, and place the bet. For live matches, odds update in real time after each delivery.

The 111x Live Casino section offers HD live dealer tables for Teen Patti, Baccarat, Roulette (European and American), Blackjack, and Dragon Tiger. All tables are streamed 24/7 from professional studios with real dealers. You play in PKR, and results are determined in real time by actual cards and wheels — not computer-generated outcomes. New table variants are added regularly.

The Football Betting section at 111x covers the English Premier League, UEFA Champions League, Europa League, La Liga, Serie A, Bundesliga, and Ligue 1, as well as international tournaments including the FIFA World Cup qualifiers and AFC Asian Cup. Pakistan national team fixtures are also covered. Markets include match result, both teams to score, correct score, goalscorer, and live in-play betting during matches.

Yes, 111x Ludo is played for real PKR stakes against other players. You join a table with a fixed entry amount — for example Rs 500 — compete in the traditional Ludo format against up to three other players, and the winner takes the pot (minus a small platform fee). Rules follow standard Ludo gameplay. You need a funded 111x account to join a paid table. Free practice tables are also available.

RTP (Return to Player) varies by individual slot title on 111x, but most games in our Slots library carry an RTP between 94% and 97%. The RTP of each game is displayed in the game's information panel before you start playing. Remember that RTP is a theoretical long-term average — individual sessions can and do vary significantly. Never play slots expecting to consistently win based on RTP figures alone.

111x settles cricket and football bets as soon as the relevant match result is officially confirmed — typically within minutes of the final whistle or last ball. Winnings are credited to your PKR balance immediately upon settlement. Live casino results are settled in real time at the end of each round. If you believe a bet has been incorrectly settled, contact support within 48 hours with the bet ID and our team will review it.

Contact 111x support at support@111x.wine immediately with subject line "Urgent: Unauthorised Account Access". Our security team will lock your account within minutes of receiving your report and begin an investigation. Change your email and mobile wallet passwords as well, since they may also have been compromised. Never share your 111x password with anyone — 111x support staff will never ask for it.

Yes. When 111x detects a login from an unfamiliar device or IP address, an SMS verification code is automatically sent to your registered Pakistani mobile number before access is granted. You can also enable mandatory SMS verification for every login in your account security settings. We strongly recommend doing this for maximum account protection.

No. Under no circumstances will any legitimate 111x staff member ever ask you for your account password — not via live chat, email, phone, or any other channel. If anyone claiming to be from 111x asks for your password, it is a scam. Report it to support@111x.wine immediately and do not share your credentials. 111x support can access your account through internal tools for legitimate support purposes without ever needing your password.

111x encrypts all sensitive personal data including CNIC documents, payment details, and account credentials using industry-standard encryption. We do not sell or share your personal information with third parties for marketing purposes. Full details of our data practices are in our Privacy Policy. All connections to 111x are secured with SSL/TLS encryption, which protects your data in transit.

Log into your 111x account and go to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly limit in PKR and confirm. Limit reductions take effect immediately. Limit increases require a 7-day cooling-off period before they become active — this prevents impulsive changes during a session. Full details are on our Responsible Gaming page.

Self-exclusion permanently closes your 111x account for a minimum of 12 months. It takes effect within 1 hour of your request and cannot be reversed during that period. Any genuine PKR balance is refunded to your registered payment method. All marketing communications stop immediately. To request self-exclusion, email support@111x.wine with subject "Self-Exclusion Request" — our team processes these 24 hours a day, 7 days a week.

Yes. A cooling-off period temporarily suspends your 111x account for a period you choose — from 24 hours up to 6 weeks. During a cooling-off period you cannot log in, deposit, or place bets. The period cannot be shortened once activated. Your account and balance are preserved and available again when the period ends. Contact support to activate a cooling-off period immediately.

No. Once any responsible gaming tool — deposit limit, loss limit, cooling-off, or self-exclusion — is active on your 111x account, all promotional and marketing communications are suspended for the full duration. This is a system-level block and cannot be manually overridden. Service emails such as payment confirmations and account security alerts will continue as normal.